Scope, fee and working days are published on every engagement
Support works when the people responding already understand how your system is built. These engagements set up monitoring, agree response times in writing and keep maintenance on a schedule.
Practice readout
SUP Working principle
Coverage hours, response targets and escalation steps are defined before the engagement starts, not discovered during an incident.
08 Engagements
Monthly application support with monitoring, patching, 20 engineering hours and written response times, from a team that knows your system.
An assigned engineer and a documented backup, both onboarded to your system
Fixed fee · GST incl.
₹29,999
Duration
Onboarding in 5 working days, then ongoing monthly
Monthly WordPress and WooCommerce care with tested updates, verified backups, uptime monitoring and malware scanning to keep your site safe.
Monthly core, theme and plugin updates, tested on staging first
Fixed fee · GST incl.
₹8,999
Duration
Onboarding in 3 working days, then ongoing monthly
Uptime, performance and infrastructure monitoring with severity-based alerting, so you hear about problems before your customers do.
Uptime checks on your key endpoints from several geographic locations
Fixed fee · GST incl.
₹9,999
Duration
6 working days
A real restore of your backups into an isolated environment, timed and verified, so you know recovery works before you depend on it.
Audit of backup coverage across databases, files and configuration
Fixed fee · GST incl.
₹12,999
Duration
7 working days
Runbooks, severity levels and an on-call rota for your likeliest failures, so outages follow a tested procedure instead of improvisation.
Runbooks covering the 10 failure scenarios you are most likely to face
Fixed fee · GST incl.
₹14,999
Duration
10 working days
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