Skip to content

Scope, fee and working days are published on every engagement

support@corephysixlabs.com 7702752958 Track an order
CorePhysix Labs Technology lab
Start a project
01 / WEB Web & App Engineering 5 engagements · from ₹24,999 02 / CLD Cloud & DevOps 5 engagements · from ₹12,999 03 / DAT Data & AI 5 engagements · from ₹14,999 04 / UXD Product Design & UX 5 engagements · from ₹14,999 05 / API APIs & Integrations 5 engagements · from ₹18,999 06 / SEC Security & Compliance 5 engagements · from ₹12,999 07 / QAT QA & Test Automation 5 engagements · from ₹12,999 08 / SUP Managed Support 5 engagements · from ₹8,999 09 / ADV Tech Advisory 12 engagements · from ₹100

Not sure where to start?

Book a short advisory session and let a specialist point you to the right engagement.

See advisory sessions Full catalogue

Specification SUP·102

SUP · Managed Support Defined scope Fixed fee

Managed Application Support — Monthly

Monthly application support with monitoring, patching, 20 engineering hours and written response times, from a team that knows your system.

Fee · GST incl.
₹29,999
Duration
Onboarding in 5 working days, then ongoing monthly
Deliverables
7

01 Overview

Support arrangements tend to fail because nobody owns the system, or because the person who does has never seen the code until the day it breaks. This retainer opens with an onboarding week in which we learn your application, infrastructure and history. From then on you receive proactive monitoring, security patching and 20 engineering hours a month for bugs and small improvements, with response times written into the agreement. Unused hours roll over once, and the term renews month to month, so each month has to justify the next.

02 Deliverables

7 items

What you receive at handover

  1. D01 An assigned engineer and a documented backup, both onboarded to your system
  2. D02 24x7 monitoring with alerts on availability and error rates
  3. D03 Response within 2 hours to critical issues during business hours
  4. D04 20 hours of engineering time each month for bug fixes and small changes
  5. D05 Monthly security patching of operating system, framework and dependencies
  6. D06 Backup verification with a quarterly restore test
  7. D07 Monthly report on incidents, completed work and recommendations

03 Outcomes

What should be true once it ships

  • When something breaks, the engineer responding already knows your system
  • Security patches are applied on a schedule, not in reaction to an incident
  • Small improvements keep shipping instead of waiting indefinitely

04 Process

How the 4 stages run

  1. Onboard One week spent learning the codebase, infrastructure and history
  2. Monitor Alerting is tuned to your system so every page means something
  3. Deliver A prioritised queue, agreed with you, is worked through each month
  4. Review A monthly call on what happened and what to do next

05 Fit & inputs

A good fit for

  • Businesses running a live product without an in-house engineering team
  • Companies whose developer has left while the application keeps running
  • Teams that need cover for holidays and unplanned absence

What we need from you

  • Access to repositories, infrastructure and monitoring
  • One point of contact who can prioritise the monthly queue
  • Any existing documentation, even if it is out of date

These inputs are collected through the technical brief in your dashboard after payment. The duration is counted from when they arrive.

06 Answers

Questions about this engagement

Extra hours are billed at an agreed rate, or larger work is scoped as a separate fixed-fee engagement. Nothing is charged without your approval.

No. The retainer renews monthly and you can end it with 30 days' notice.

Monitoring and response to critical issues run around the clock. Non-critical work is handled during business hours.

This is technology work delivered digitally — nothing is shipped. Work is delivered into systems you control within the duration stated above, and the delivery and refund policies set out what happens if a date is missed.

REL Related

Often considered alongside.

All Managed Support
SUP — Managed Support SUP·104

Backup and Restore Drill

A real restore of your backups into an isolated environment, timed and verified, so you know recovery works before you depend on it.

Audit of backup coverage across databases, files and configuration

Fixed fee · GST incl.

₹12,999

Duration

7 working days

View scope
SUP — Managed Support SUP·103

WordPress and Server Care — Monthly

Monthly WordPress and WooCommerce care with tested updates, verified backups, uptime monitoring and malware scanning to keep your site safe.

Monthly core, theme and plugin updates, tested on staging first

Fixed fee · GST incl.

₹8,999

Duration

Onboarding in 3 working days, then ongoing monthly

View scope
SUP — Managed Support SUP·105

Uptime Monitoring and Alerting Setup

Uptime, performance and infrastructure monitoring with severity-based alerting, so you hear about problems before your customers do.

Uptime checks on your key endpoints from several geographic locations

Fixed fee · GST incl.

₹9,999

Duration

6 working days

View scope

GST included

₹29,999

Next step

Have a system that needs building, fixing or securing?

Explore the catalogue Describe the problem