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Specification SUP·103

SUP · Managed Support Defined scope Fixed fee

WordPress and Server Care — Monthly

Monthly WordPress and WooCommerce care with tested updates, verified backups, uptime monitoring and malware scanning to keep your site safe.

Fee · GST incl.
₹8,999
Duration
Onboarding in 3 working days, then ongoing monthly
Deliverables
7

01 Overview

Compromised WordPress sites are frequently running a plugin with a known vulnerability for which a patch was already available. Each month we apply core, theme and plugin updates to a staging copy first, run a visual regression check so nothing silently breaks your layout, and only then update production. Daily off-site backups are checked and proven in a monthly restore test, and if an infection does occur, cleanup is covered by the plan rather than billed as an emergency.

02 Deliverables

7 items

What you receive at handover

  1. D01 Monthly core, theme and plugin updates, tested on staging first
  2. D02 Visual regression check of key pages before updates go live
  3. D03 Daily off-site backups with a verified monthly restore test
  4. D04 Uptime monitoring with alerts sent to your team and ours
  5. D05 Malware scans, with removal covered if an infection is detected
  6. D06 Performance and page speed review every quarter
  7. D07 Monthly report on updates applied, uptime and issues found

03 Outcomes

What should be true once it ships

  • Updates are applied safely rather than put off
  • Backups are proven to restore, not just assumed to exist
  • An infection is dealt with under the plan instead of becoming a crisis

04 Process

How the 4 stages run

  1. Onboard The site is audited, backups are set up and monitoring is connected
  2. Update The monthly cycle runs on staging, is checked, then goes to production
  3. Watch Uptime and security are monitored continuously between cycles
  4. Report A short monthly summary of the work done and anything needing attention

05 Fit & inputs

A good fit for

  • Businesses that receive enquiries or payments through a WordPress site
  • WooCommerce stores where downtime means lost sales
  • Site owners who have not run an update since launch

What we need from you

  • WordPress administrator access, plus hosting or server access
  • An existing staging environment, or approval for us to set one up
  • A contact who can approve anything that needs a decision

These inputs are collected through the technical brief in your dashboard after payment. The duration is counted from when they arrive.

06 Answers

Questions about this engagement

Small edits are usually absorbed. Design work and new pages are quoted separately so the monthly fee stays predictable.

We clean it during onboarding at no extra cost, then set up the monitoring that prevents a recurrence.

We manage your existing hosting or advise on a move. We do not resell hosting, so the advice on providers is independent.

This is technology work delivered digitally — nothing is shipped. Work is delivered into systems you control within the duration stated above, and the delivery and refund policies set out what happens if a date is missed.

REL Related

Often considered alongside.

All Managed Support
SUP — Managed Support SUP·102

Managed Application Support — Monthly

Monthly application support with monitoring, patching, 20 engineering hours and written response times, from a team that knows your system.

An assigned engineer and a documented backup, both onboarded to your system

Fixed fee · GST incl.

₹29,999

Duration

Onboarding in 5 working days, then ongoing monthly

View scope
SUP — Managed Support SUP·101

Production Incident Runbook Pack

Runbooks, severity levels and an on-call rota for your likeliest failures, so outages follow a tested procedure instead of improvisation.

Runbooks covering the 10 failure scenarios you are most likely to face

Fixed fee · GST incl.

₹14,999

Duration

10 working days

View scope
SUP — Managed Support SUP·104

Backup and Restore Drill

A real restore of your backups into an isolated environment, timed and verified, so you know recovery works before you depend on it.

Audit of backup coverage across databases, files and configuration

Fixed fee · GST incl.

₹12,999

Duration

7 working days

View scope

GST included

₹8,999

Next step

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