Terms of Service

These terms are a binding agreement between you and CorePhysix Labs. They cover corephysixlabs.com and every engagement bought through it. By browsing the site, opening an account or paying for an engagement, you accept them.

By placing an order, you confirm that you are at least 18 years old and that you are authorised to act for the business on whose behalf you order.

If we have both signed a separate written contract, or we have countersigned your purchase order, that document prevails where it conflicts with these terms. Anything it does not cover remains governed by these terms.

Your contract is with COREPHYSIX LABS PRIVATE LIMITED, with its registered office at 4th Floor, 1-98/4/1,Unit 407, Jain Sadguru Images Capital Park, Image Garden Road, Madhapur, Hyderabad, Hyderabad, Telangana, 500081., GSTIN 36AANCC0241P1ZE.

We supply the services ourselves. This site is not a marketplace, a listing service or an intermediary, and we remain responsible to you for all work delivered under an engagement.

An engagement is a one-time piece of IT work with a defined scope and a fixed fee. Before you pay, its page sets out the deliverables, the turnaround in working days, the inputs we need from you and the amount payable.

• Scope means the deliverables listed on the engagement page on the day you paid. Work that is not on that list is outside the engagement.
• Deliverables means the outputs handed over to you, such as source code, infrastructure definitions, pipelines, design files, dashboards, test suites and documents.
• Kickoff means the point at which we hold your confirmed payment, your completed technical brief and the access listed on the engagement page.
• Handover means the point at which every deliverable is in your systems, together with the written handover document.
• Working day means Monday to Saturday, excluding public holidays observed at our registered office.

Nothing sold on this site is a physical good. Ordering more than one unit of the same engagement repeats its scope rather than enlarging it: two units of an integration covering five endpoints cover ten endpoints, not one larger integration.

An engagement is not a block of hours, a reserved team or a retainer. Nothing renews automatically, and there is no notice period to give.

You can check out as a guest or with an account. If you have an account, keep your password secure; you are responsible for activity under it. Tell us promptly if you suspect someone else has accessed it. We may suspend an account that we reasonably believe is being misused, and we will tell you why.

Adding an engagement to your scope basket is not an order. An order is placed when you complete checkout, and it is accepted only when the payment gateway confirms your payment and we send the order confirmation. Until then, there is no contract for that work.

We may decline an order and refund it in full where:

• the engagement would not meet the need you have described, and we would rather tell you than take the fee;
• the details supplied are incomplete, inaccurate or clearly not genuine;
• carrying out the work would breach the law, a platform policy or another person’s rights;
• a listing or pricing error comes to light before kickoff;
• we cannot schedule the work within the stated turnaround.

• All fees are in Indian Rupees and include GST at 18%. The total shown at checkout is the total charged, and nothing is added afterwards.
• A tax invoice showing the GST component and our GSTIN, 36AANCC0241P1ZE, is issued using the billing details you enter at checkout. If you intend to claim input tax credit, enter your registered business name, address and GSTIN there.
• Payment is made by UPI through a licensed payment gateway. Card numbers, UPI PINs and banking credentials are handled by the gateway and never reach our servers.
• Work does not start until the gateway confirms your payment. If money has left your account but the order still shows as unpaid after 48 hours, send us the order number and the UPI reference and we will reconcile it.
• Published fees may change. The fee shown at the time you paid is the fee for that engagement.
• Third-party running costs are not included unless the engagement page says so. Cloud usage, software subscriptions, domain and certificate fees, app-store charges and paid API usage are billed to you directly by those providers.
• If your organisation needs a purchase order raised before payment, write to us with the order details first. Checkout itself remains prepaid.

Each engagement page states a turnaround in working days. That turnaround starts only when we hold all three of the following: confirmed payment, your completed technical brief, and the access listed on the engagement page.

• Kickoff follows within 3 working days of that point, and we confirm a delivery date at kickoff.
• Delivery is digital. Work is delivered into your own repositories, cloud accounts and tools, and handover material is sent by email and made available on the order in your dashboard.
• Handover includes a written document covering the architecture, key decisions, runbooks and known gaps, and a walkthrough recording for you to keep.
• If we expect to miss a delivery date, we tell you before the date, with the reason and a revised date.

Acceptance. After handover, you have 7 working days to tell us in writing that something in the scope is missing or materially wrong, and we will correct it. If you raise nothing within that period, or you put the work into production use, the engagement is treated as accepted. Acceptance does not shorten the revision round or the defect remedy in clause 13.

The Delivery & Handover policy sets out turnarounds, handover and what pauses the clock in more detail.

Every engagement includes one revision round, to be used within the window stated on the engagement page. A revision adjusts what was delivered so that it matches the agreed scope. Please send it as one consolidated list.

The following are new work, not revisions:

• deliverables that were not in the published scope;
• a change of direction, platform, framework or design language after work has started;
• requirements that existed at briefing but were not shared with us;
• rework caused by changes to third-party systems on your side.

Change requests are quoted separately and in writing, with their own fee and their effect on the delivery date. Nothing extra is started or charged until you accept the quote in writing.

If we conclude during an engagement that the scope you bought will not meet your need, we will stop and tell you. You can then switch to a different engagement or take a refund under the Refunds & Cancellation policy.

Delivery dates depend on both parties. You agree to:

• provide accurate business and billing details, and an email address that is monitored;
• complete the technical brief and provide the repositories, cloud accounts, environments, design files, sample data and credentials listed on the engagement page;
• grant access at the narrowest permission level the work needs, and revoke it after handover;
• nominate one person who can answer questions and approve decisions, and who is reachable during the engagement;
• respond to review requests and questions within 7 working days;
• confirm that any code, content, designs, brand assets or data you provide are yours to provide and are accurate;
• use anonymised, masked or synthetic data wherever it will serve the purpose, and share live personal data only where the engagement requires it;
• keep your own backups, and review and test deliverables before releasing them to production.

While we are waiting on you, the turnaround pauses and the delivery date moves by the same period. A reasonable pause carries no charge. If we are still waiting 30 days after asking, clause 15 applies.

In short: you own what we create for you, and we keep the general tools and methods we bring to the work.

• Your material. Code, content, data, designs, trade marks and brand assets you provide remain yours. We receive only the licence needed to perform the work, and it ends at handover.
• The work product. Once the fee is paid in full, all rights, title and interest in the deliverables created specifically for you under the engagement, including source code, infrastructure definitions, pipeline configuration, design files, documentation and test suites, transfer to you worldwide and in perpetuity. We keep no right to resell them.
• Before payment clears, the deliverables remain ours and are licensed to you for evaluation only. Using unpaid work in production is a breach of these terms.
• Our existing material. Tools, libraries, templates, reference architectures, checklists, methods and know-how that we owned before the engagement, or develop independently of it, remain ours. Nothing prevents us from using the general skills and experience gained while working with you.
• Our material inside a deliverable. Where it is embedded in a deliverable, you receive a perpetual, worldwide, royalty-free, non-exclusive licence to use, host, modify and sublicense it as part of that deliverable, including passing it to a successor business or a later supplier. You may not extract it and sell it separately.
• Open-source and third-party components remain under their own licences. We use permissively licensed dependencies by default, list each dependency and its licence in the handover document, and ask you first before using a copyleft-licensed component.
• References. We will not name you as a client, show your logo or describe your systems without your written permission.

The design, text, code and catalogue structure of this website belong to us and may not be copied or republished without permission.

Confidentiality applies in both directions, from the first conversation onwards.

• Confidential information means information either party shares that is marked confidential, or that a reasonable person would treat as confidential. This includes source code, architecture, credentials, roadmaps, customer lists, commercial terms, security findings and unreleased work.
• Each party will use it only to perform the engagement, share it only with people who need it for that purpose, and protect it at least as carefully as its own information.
• It does not cover information that is public through no breach, was already lawfully held, is developed independently, or must be disclosed by law or court order. In that last case, we will tell you first unless we are legally prevented from doing so.
• These obligations continue for 3 years after the engagement ends, and without time limit for source code, security findings and trade secrets.
• Findings from a security assessment or penetration test are reported to you alone, and are not published, sold or disclosed to anyone else without your written consent.

Please do not send credentials by chat or email. Grant access through a secrets manager or your own identity provider, and remove it at handover.

Personal data

How we handle personal data about you is set out in the Privacy Policy, prepared under the Digital Personal Data Protection Act, 2023. Where an engagement requires us to process personal data belonging to your users or customers, you remain the Data Fiduciary, and we process that data only on your documented instructions and only for the purposes of the engagement.

• Cloud platforms, software subscriptions, APIs, app stores, package registries, build services and domain registrars are contracted by you, in your own name, and paid for by you directly. This means nothing has to be rebuilt or migrated if you stop working with us.
• Their availability, pricing, usage limits, policy changes, deprecations and account decisions are outside our control. We are not liable for an outage, a suspension, a breaking change or a price increase imposed by a third party, although we will point out risks that we can see.
• Where the work depends on a paid licence, plan or quota, the engagement page says so. Buying it is your decision and your cost, unless we have agreed otherwise in writing.
• Third-party licence terms, including those for open-source software, commercial libraries, fonts, media and model providers, bind you as they bind us. We list them in the handover document.

We will not build, host, operate or advise on anything intended to:

• break Indian law, or the law of the place where the system will run;
• run unlicensed gambling or lotteries, or trade in narcotics, weapons or counterfeit goods;
• create or distribute malware, credential-harvesting tools, botnets or ransomware;
• scrape or send messages in breach of another platform’s terms, or send unsolicited bulk messages;
• track, profile or monitor identifiable people without a lawful basis and their knowledge;
• host material that exploits children or is otherwise unlawful;
• make misleading financial, medical or investment claims;
• infringe anyone’s intellectual property, privacy or publicity rights.

You must not probe, overload, reverse engineer or interfere with this website, scrape the catalogue, or use the site to place fraudulent orders.

If we find our work being used in any of these ways, we will stop immediately and report it where the law requires. No refund is due for work already performed in that situation.

What we warrant

• The work is performed with reasonable skill and care.
• At handover, the deliverables materially conform to the scope published on the engagement page.
• We have the right to grant the rights described in clause 9, and, to our knowledge, the work product does not infringe a third party’s intellectual property.

Defect remedy. If, within 15 days of handover, you report a material defect caused by our work rather than by a change on your side, we will correct it at no charge. That correction, or a refund under the Refunds & Cancellation policy where correction is not possible, is your primary remedy.

What we do not promise

• That any software is free of all defects.
• That the work will continue to run unchanged as operating systems, runtimes, browsers, cloud services and third-party APIs change.
• Any commercial or operational outcome, such as revenue, conversion, uptime, latency, search ranking, funding or cost savings. These depend on decisions and markets outside our control.
• That a security review, audit or test will find every vulnerability. An assessment reports what was found within the agreed scope and period, and is not a certificate of security.
• That this website or your dashboard will be available without interruption.

To the extent permitted by law, all other warranties, conditions and terms implied by statute or common law are excluded.

• Our total liability arising out of or in connection with an engagement, on any basis, is limited to the amount you actually paid for that engagement.
• Neither party is liable for indirect or consequential loss, including loss of profit, revenue, data or goodwill, business interruption, wasted management time or anticipated savings.
• We are not liable for loss arising from a failure on your side to keep backups, to test before release, to keep dependencies updated after handover, or to act on a risk we raised in writing.
• Any claim must be brought within 12 months of the handover date of the engagement concerned.

Nothing in these terms limits liability that cannot be limited under applicable law, including liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence, or death or personal injury caused by negligence. Your statutory rights as a consumer are not affected.

You can stop buying from us at any time. There is no minimum term, nothing renews automatically and no notice is required.

We may suspend work, or end an engagement, where:

• a payment fails, is reversed or is charged back;
• information, approvals or access we requested have not been provided 30 days after the request;
• clause 12 has been breached;
• continuing would put us in breach of the law or of a professional obligation;
• either party becomes insolvent or stops trading.

On termination, fees for work already performed remain payable, and anything paid for but not delivered is refunded under the Refunds & Cancellation policy. Paid work in progress is handed over in its current state, documented as far as it goes, and our access to your systems is removed. Clauses 9, 10, 13, 14 and 17 survive termination.

Neither party is liable for delay or failure caused by events beyond its reasonable control, such as natural disaster, fire, flood, epidemic, war, civil unrest, government action, failure of national power or telecommunications networks, a major cloud or internet outage, or industrial action other than by that party’s own staff.

The affected obligations are suspended for as long as the event continues, and we will tell you promptly what has happened and how it affects your delivery date. If the event continues for more than 30 consecutive days, either party may end the affected engagement in writing, and we will refund the fee for anything not yet delivered.

These terms, and any dispute arising from them, are governed by the laws of India.

Before taking formal action, please use our grievance redressal process, which has published acknowledgement and resolution timelines. If that does not resolve the matter, both parties will try in good faith to settle it within 30 days of a written notice of dispute.

If the dispute is still unresolved, the courts with jurisdiction over our registered office, stated in clause 2, have exclusive jurisdiction. Nothing in these terms removes your right to approach a consumer commission under the Consumer Protection Act, 2019.

• Notices. Notices under these terms must be given in writing, by email to support@corephysixlabs.com, or by post to our registered office.
• Assignment. You may not assign this agreement without our written consent, which we will not unreasonably withhold. We may assign it to a successor to our business without affecting your rights.
• Others working with us. Where anyone else helps us perform an engagement, we remain responsible for their work as if it were our own.
• No partnership. Nothing in these terms creates a partnership, joint venture, agency or employment relationship.
• Non-solicitation. Neither party will solicit people of the other party who worked on an engagement, during it or for 6 months afterwards. Responding to a public job advertisement is not solicitation.
• Severability. If any clause is found unenforceable, the rest of these terms remain in effect, and that clause is limited to the minimum extent necessary.
• No waiver. Not enforcing a right on one occasion does not waive it.
• Entire agreement. These terms, the engagement page you bought from and any document signed by both parties form the whole agreement. Nothing said in a call adds to it unless it is confirmed in writing.
• Language. The English version of these terms prevails.
• Changes. We may update these terms. The version published when you place an order governs that order, and the revision date at the top of this page shows the current version. Material changes are highlighted on this page.

If any clause is unclear, please ask before you buy. We will answer in writing.

• Email: support@corephysixlabs.com
• Phone: 7702752958
• Registered office: 4th Floor, 1-98/4/1,Unit 407, Jain Sadguru Images Capital Park, Image Garden Road, Madhapur, Hyderabad, Hyderabad, Telangana, 500081.
• Formal complaints: the grievance redressal process, which has published timelines.